Google Verified Business · 28+ Years Experience (Since 1998) · 4.9★ Google · Standard Component Warranty* · Free Pickup & Delivery · Open Sun–Fri
No honest IT repair shop can give you one fixed price without opening your unit first. Part costs vary by model, type, and current market pricing — even for us, after 28+ years in this industry. That's why every price on this site is a starting range ("from RM..." or "RM...+"), and the final price is only confirmed in writing after diagnosis, before any work begins.
Had 2 laptops, a Lenovo Legion Pro and Dell XPS 9710 with display issues and SSD failure respectively. Was avoiding the official services because of the very high repair costs. Found this store online through Google and met the owner. Overall had a wonderful experience as he was able to solve most of the issues, explaining the methods needed to be done while keeping it at a honest price. Will come back again for future services!
Google Review · Kepong BranchI've send to repaired my laptop screen and SSD card, really fast service given and super friendly with reasonable price given. Highly recommended if anyone want fast service with good price this is the place 😍🤗
Google Review · Kepong BranchMy DELL Inspiron Laptop experienced hinges issue when flip on the screen, I found Dotronix PC Repairs from Google and decided to let them have a check since they have good ratings and reviews. They checked and came back with quotation the following day to repair it. It took them only a few days to get it all done. I’m happy with their friendly service. Thanks a lot!
Google Review · Kepong BranchLenovo IdeaPad Flex 5, barely damage near the screen and some broken parts missing, dotronix did a good job to fix my laptop! Highly recommended!
Google Review · Kepong BranchSuper fast repairs and great quality, too! Really attentive towards computer problems and communicated pretty well on what the issues were and what needs to be done to fix them. I had to get a laptop fixed, as it wasn't turning on properly, and despite the Raya holiday being the next day (and most computer repair shops were already closed by then), they still managed to get the motherboard and a broken hinge on the laptop repaired within the same day - sent the broken laptop in the middle of the afternoon and they had it done by night time. Fair pricing too, especially for motherboard repairs and replacing other broken parts (cheap compared to a lot of repair shops that I've been to elsewhere). Plus, I didn't even need to visit the store in person to deliver my laptop - they had a courier to pick up the laptop at my house, and once the repairs were done, they could send it back, without me even visiting the store. Or, if the courier can't pick it up, the boss even dropped by to pick up and send back the laptop to me. 10/10 - highly recommend for affordable, fast, and effective PC/laptop repairs.
Google Review · Kepong BranchExcellent service and timely responses! Arshad was very helpful and quick to answer all my questions regarding my laptop which I sent to Dotronix due to issues with the hard drive. Very satisfied with my new and improved laptop!
Google Review · Kuchai Lama BranchWe found Dotronix Computer Repair service through google search, initially I thought of carrying the PC all the way to their workshop but they offered if I would like to have my Computer to be picked from my home, I was surprised that we have this service in Malaysia also for which I gladly asked them to have it picked up as I am too busy to travel in KL traffic. Not to mention their professional work approach is praiseworthy. They not only repaired my computer which was not turning on but they offered me an upgrade which will revive my old PC for another few years to come. Now my PC is 6 times faster with all the upgraded programs. Dotronix will be my preferred Computer repair service provider from here onward.
Google Review · Kuchai Lama BranchMy laptop that had power up failure was collected from me in the afternoon and returned to me in the evening same day. Motherboard was fixed for RM150. Fast and efficient service. Always close communication about the progress. Positive Responsiveness, Quality, Professionalism
Google Review · Kuchai Lama BranchMy experience with Dotronix was great. I found them through Google, and they offered free pickup and delivery for my laptop. They fixed it in less than four hours. Before, I couldn't open my laptop because the hinge was broken and almost damaged my screen. Luckily, my screen was still intact. Dotronix kept me updated on the laptop's condition, provided a reasonable price, and accommodated my urgent request, considering I'm a student. I highly recommend them to others.
Google Review · Kuchai Lama BranchThe price of certain parts — especially RAM, SSD and GPU — shifts significantly with global demand, not something we set ourselves. A real example: a year or two ago, upgrading RAM or an SSD was one of the cheapest upgrades we could offer. Since global demand for AI chips spiked — combined with a renewed wave of GPU mining demand — prices for these components have jumped sharply, sometimes to the point where a single stick of RAM or an SSD costs nearly as much as an older laptop. This isn't unique to Dotronix — it's happening across the entire global IT industry. That's why RAM, SSD and GPU are listed as "Market Price" rather than a fixed figure, even on our own Master Service Rate Card.
A single keyboard alone can range from as low as RM160 to over RM400, depending entirely on the model, type (standard vs. backlit/original), and supplier. Batteries, screens, casings — each has enormous variation in shape, size, fitment and design across laptop models and brands. One fixed price for "battery replacement" or "keyboard replacement" across every laptop model on the market simply isn't realistic — that's why we always give a range (e.g. RM180–400+), not a single figure.
Every repair — however small — involves diagnostic time, technician expertise, and often logistics (pickup & delivery). Without a minimum charge for small jobs, it becomes unsustainable for any repair shop to keep operating and serving customers. A minimum charge doesn't mean we're taking advantage — it ensures we can keep offering the same transparent, quality service to every customer, including those who only need a small repair.
Either you send it in yourself, or you use our free pickup & delivery service.
The unit is opened to access the damaged area and identify the real root cause.
The exact part number or spec is recorded from your actual unit, not guessed at.
Real part pricing and stock availability are checked at that exact moment — not an old price that may have already changed.
You receive the final price in writing before we proceed with any work.
No work begins without your approval. If you decide not to proceed, this assessment remains FREE.
Turnaround depends entirely on whether the part you need is already in stock with our suppliers, or needs to be ordered from overseas. We work directly with established Malaysian suppliers who have clear systems and guidelines — not ad-hoc arrangements — so we can give you an honest expected timeline, not a rough guess.
| Situation | Timeline | Note |
|---|---|---|
| Part already in stock with our supplier | Same day | Repair and return can be completed the same day |
| Part needs to be ordered from overseas | 14–21 working days | A firm policy with our core suppliers — not a rough estimate |
If your repair needs an overseas order, we'll flag this clearly at the quote stage, and any deposit is only requested AFTER you agree to proceed — not before. Throughout the wait, if there's any development or change, we'll proactively update you and only continue with your approval at every step.
By-appointment, guided-arrival workshop. Call Our Live Agent for parking assistance and direct workshop access.
See Kepong Branch