Laptop overheating or shutting down on its own?
A loud fan and hot chassis usually means dust and dried thermal paste are stopping your laptop from cooling itself properly.
What Our Customers Say — Straight From Google
rog strix g713. overheating issue. found them online and for affordable prices. best laptop repair service in the area. manage to solved the issue. they’re really friendly too.
Google Review · Kepong BranchFound this shop which able to service my laptop on Sunday. My Asus Rog Gaming Laptop was having overheat problem and they able to help me clean and replace new thermal paste on my laptop. They are nice and professional also able to return the laptop within the day. Thanks to them.
Google Review · Kepong BranchHad trouble with my acer laptop with overheating issue. Send it to here and got it fixed within 1 day. The customer service was very professional and very responsive responding to my inquiry about everything. Arshmier was the one I talked and he was very polite and willing to help my situation out. Besides, price also was very reasonable for the service I'm requesting and will definitely will come to Arshmier if I have any computer problems. . I truly thanks for his professionalism and his team.
Google Review · Kuchai Lama BranchWent to Dotronix last year to clean my Dell G7 7588 laptop and was happy to know that they could service it (clean the fans and renew thermal paste) cause a lot of areas near me was unable to provide the service for my laptop model. Technicians were very friendly and knowledgeable, allowed me to see and take pictures of the whole process. No shady installers, login or anything needed. They just opened up the laptop and cleaned it as requested. Everything done within an hour, and worth the price. 10/10 Would go again to service my laptop. Positive Responsiveness, Quality, Professionalism, Value
Google Review · Kuchai Lama BranchSent my laptop to repair a cooling fan error and lagging problem on a Sunday. Got it back by Monday night with all errors repaired for an affordable price. Great response and updates throughout the process as well . Recommended!
Google Review · Kuchai Lama BranchReach out to the shop on my laptop overheating issues and they help to diagnose the main issue behind and constantly update me on my laptop status!
Google Review · Kuchai Lama BranchJust awesome knowledge of professional and superb repair.
Google Review · Kepong BranchWhat's going on
Laptops build up dust inside their cooling fins over time, especially in Malaysia's humid climate. Once airflow is restricted, heat has nowhere to go, and the system either throttles performance or shuts down entirely to protect itself. Our cleaning service opens the cooling assembly, clears out dust and debris, and replaces the thermal paste between the CPU/GPU and heatsink — the same paste that dries out and loses effectiveness after a few years of use.
Common signs to look out for
- Fan running loudly, constantly, even during light use
- Chassis noticeably hot to the touch
- Random shutdowns, especially during demanding tasks
- Performance suddenly drops during use (thermal throttling)
- A burning smell when the laptop has been on for a while
What usually causes it
- Dust-clogged fan and heatsink fins
- Dried-out or degraded thermal paste
- Blocked air vents from being used on soft surfaces
- A failing or seized fan motor
How we diagnose this
Thermal stress test
We monitor CPU and GPU temperatures under load to confirm how severe the overheating actually is.
Fan & vent inspection
We check airflow, listen for motor noise, and confirm vents aren't blocked.
Cooling assembly strip-down
The heatsink assembly is opened, dust cleared, and heatsink contact inspected.
Repaste & reassemble
Fresh thermal paste is applied and temperatures are retested under load before handover.
Laptop overheating FAQs
Free Assessment By Live Agent (*T&C Applies)
Book ahead at Kepong, visit our Kuchai Lama branch (call/WhatsApp first), or send us a photo and we'll tell you what's wrong — free of charge.