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Our Kuchai Lama Repair Branch — Walk-In & By Appointment.

Component-level repair across every brand — Windows laptops, MacBook, Surface, and custom PCs — including logic board and motherboard-level micro-soldering most shops send elsewhere, performed right here at our Kuchai Lama branch. Backed by 28+ years of technical expertise since 1998 and a 4.9★ Google rating. Please call or WhatsApp us before visiting — our technician is often mid-repair or out on a scheduled run, and a quick call lets us confirm you're covered and often give you a preliminary estimate before you make the trip.

4.9★ Google Rating
28+ Years Expertise — Branch Since 2014
Dedicated Kuchai Lama Branch
Walk-In & By Appointment — Call/WhatsApp First
Standard Component Warranty (*T&C Applies)
Board-Level Repair — Laptop, MacBook, Surface & Custom PC
Google Reviews

What Our Customers Say — Straight From Google

Walk-In & By Appointment

Please call or WhatsApp before visiting.

Kuchai Lama is a real, dedicated Dotronix repair branch — walk-ins are welcome, but our technician is frequently mid-repair or out on a scheduled run, so calling or messaging first is strongly encouraged to ensure someone's available when you arrive.

Calling ahead has real benefits beyond just confirming availability: we can often triage your issue remotely over the phone or WhatsApp, and give you a preliminary estimate before you make the trip — so you can decide whether it's worth the journey with real information in hand.

Walk-In & By Appointment

Kuchai Lama Branch

Block 11, Sri Desa SOHO, Jalan 1/116B,
Taman Gembira, Off Jalan Kuchai Lama,
Kuala Lumpur, 57100
ServiceWalk-in & by appointment
HoursSun–Fri, 10am–10pm
Branch since2014
Phone016-2966049
WhatsApp Before Visiting Call to Confirm Availability
Coverage area

Serving Kuchai Lama and these nearby areas

Walk in directly, or call/WhatsApp ahead to confirm availability — we're happy to discuss doorstep collection for customers further out too. Kuchai MRT Station (Putrajaya Line, PY27) sits within easy reach of our branch, and the neighbourhood connects directly to Old Klang Road and the Besraya Expressway for anyone driving in from further across the Klang Valley.

Kuchai Lama Taman Gembira / Happy Garden Taman OUG Taman Desa Sri Petaling Old Klang Road Salak South Bukit Jalil Pantai Dalam Kuchai Entrepreneurs Park
Why customers trust the concierge

Built on two things: real skill, and no hidden surprises.

Component-Level Micro-Soldering

Where an official service centre's answer to a motherboard fault is usually "replace the whole board," our technicians trace the fault to the individual failed component and repair it at chip level. That precision work can save customers RM 1,000s compared to a full-board replacement quote — the same repair your device gets whether it's dropped off in person or collected from your door.

Radical Transparency Guarantee

Every repair starts with an upfront diagnostic report and one all-inclusive price — parts and labour together, no line items added later. While your device is at the workshop, you get step-by-step WhatsApp updates with photos or video at each stage, so distance never means losing visibility.

28+ years of expertise, this branch since 2014

28+ years on the tools. Over a decade of verified reviews.

Newer repair chains can copy a website. They can't copy nearly three decades of hands-on repair experience.

1998

Our founder enters the industry

The technical expertise behind every Kuchai Lama repair traces back to 1998 — over a decade of on-site IT support before this branch existed.

2014

Kuchai Lama branch opens

Dotronix launches its website and opens this Kuchai Lama branch — a real, dedicated storefront, with Google reviews dating back to 2015.

Today

4.9★ across 449 reviews

A rating built from real Kuchai Lama and Kepong customers over more than a decade — backed by 28+ years of technical expertise since 1998.

Every Brand, Component-Level

Dell, HP, Lenovo, ASUS, Acer, MSI, Surface & Custom PC — all handled in-house, not sent out.

Every device brought into our Kuchai Lama branch gets the same component-level treatment — not just part-swapping, across every major brand, whichever branch you visit.

Dell & HP

Dell Latitude hinge cracking and charging port wear; HP EliteBook/Pavilion thermal throttling and fan failure from years of corporate use. Board-level repair on both, not a swap-and-hope approach.

Dell repair · HP repair

Lenovo, ASUS & Acer

Lenovo ThinkPad keyboard and trackpad failure after liquid exposure; ASUS ROG/Zenbook GPU and motherboard faults from gaming load; Acer Aspire/Nitro screen hinge and battery swelling.

Lenovo repair · ASUS repair · Acer repair

MSI & Custom PC

MSI gaming laptop GPU/thermal failure; custom-build PSU and motherboard diagnostics, full rebuilds after component failure.

MSI repair · Custom PC repair

Microsoft Surface

Surface Pro/Laptop screen delamination, the Flickergate display fault, charging port wear, kickstand hinge failure.

Surface repair

Closer to Kepong? We also run a full workshop branch in Kepong, if that's more convenient for you.
See Kepong Branch
Transparent Customer Process

From symptom to delivery, nothing hidden along the way.

The same four-step process, every time — so you always know what's happening and why.

01

Customer-Reported Symptom

Tell us what's wrong in your own words — no technical jargon needed. Every case starts from what you're actually experiencing.

02

In-Depth Diagnostic Testing

We test the full system, not just the obvious symptom — catching power rail issues, chip-level shorts, or connection faults a surface-level check would miss.

03

Itemized WhatsApp Photo/Video Quote

Before any repair begins, you get a clear, itemised quote with photos or video showing exactly what's wrong — nothing vague, nothing bundled in.

04

Micro-Soldering, Restoration & Delivery

Approved repairs are carried out — including chip-level micro-soldering where it saves you a full-board replacement — tested, and delivered back to you free of charge.

Call or WhatsApp before you visit.

A quick message before you travel means we can confirm availability and often give you a preliminary estimate on the spot.

Call Now WhatsApp