DOTRONIX IT Solutions
Home Laptop Repair MacBook Repair Computer Repair Surface Pro Repair Business & Office IT Locations Mont Kiara Sri Hartamas TTDI Damansara Uptown Areas Accessible by MRT About Contact Bahasa Melayu (BM)
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Free Live Agent Assessment · 28+ Years Expertise Since 1998

Broken laptop, MacBook, PC or Surface Pro?
Get your repair price in minutes.

Free Assessment by Live Agent with transparent upfront quotes confirmed before work begins. Backed by our Standard Component Warranty (*T&C Applies).

28+ YearsTechnical Experience Since 1998
4.9★Google Rated
FreeAssessment By Live Agent (*T&C Applies)
StandardComponent Warranty Coverage
⚡ 2-Minute Quote

What device do you have?

Select a device above to continue.

Free Pickup & DeliverySame-Day DiagnosisStandard Component Warranty (*T&C Applies) Dell · HP · Acer · Lenovo · AppleTransparent PricingOpen Sun–Fri Free Pickup & DeliverySame-Day DiagnosisStandard Component Warranty (*T&C Applies) Dell · HP · Acer · Lenovo · AppleTransparent PricingOpen Sun–Fri
Google Verified Business
28+ Years Experience
Standard Component Warranty (*T&C Applies)
Free Pickup & Delivery
Open Sun–Fri
Free Assessment By Live Agent (*T&C Applies)
Comprehensive Technical Whitepaper Reports
Professional Documentation Of Device & Workflow
Google Reviews

What Our Customers Say — Straight From Google

Real, verified reviews from our two branches. Ratings shown are pulled live from Google, not written by us.

★★★★★
5.0Kepong Branch · 156 reviews
★★★★★
4.9Kuchai Lama Branch · 293 reviews
See All Reviews on Google

Looking for a Reliable Laptop & MacBook Repair Shop Near You in KL & Selangor?

Whether you need urgent MacBook screen replacement, laptop motherboard repair, or fast diagnostics, Dotronix provides expert local repair services with walk-in branches in Kuchai Lama and Kepong, plus instant pickup & delivery options near you.

Answers before you ask

The questions everyone has, answered upfront.

How much will it cost?

Free Live Agent assessment first,* then a confirmed price before any work begins. Most repairs range RM120–RM650 depending on the device and issue.

Is diagnosis really free?

Yes, always. You're never charged just to find out what's wrong — whether you repair with us or not.

What warranty do I get?

Standard Component Warranty* against the same issue reoccurring, plus the manufacturer's warranty on any replaced parts.

How long will it take?

Most repairs are done the same day to 3 days. We give you a clear timeline before you commit to anything.

Transparent Customer Process

From symptom to delivery, nothing hidden along the way.

The same four-step process, every time — so you always know what's happening and why.

01

Customer-Reported Symptom

Tell us what's wrong in your own words — no technical jargon needed. Every case starts from what you're actually experiencing.

02

In-Depth Diagnostic Testing

We test the full system, not just the obvious symptom — catching power rail issues, chip-level shorts, or connection faults a surface-level check would miss.

03

Itemized WhatsApp Photo/Video Quote

Before any repair begins, you get a clear, itemised quote with photos or video showing exactly what's wrong — nothing vague, nothing bundled in.

04

Micro-Soldering, Restoration & Delivery

Approved repairs are carried out — including chip-level micro-soldering where it saves you a full-board replacement — tested, and delivered back to you free of charge.

ComprehensiveReportingWhitepapers
Our guarantee

28+ years since 1998 — engineered with total transparency.

Every repair includes detailed technical whitepaper documentation and photo/video diagnostic telemetry before work begins. Backed by our Standard Component Warranty (*T&C Applies).

Genuine-fit replacement parts
Free pickup & delivery
Upfront, itemised pricing
Two branches, both in KL

Two walk-in repair branches — call ahead recommended.

Dedicated branches in Kuchai Lama and Kepong, both welcoming walk-ins with a quick call or WhatsApp first to confirm availability.

Walk-In & By Appointment

Kuchai Lama Branch

A real, dedicated repair branch, backed by a 4.9★ Google rating. Please call or WhatsApp before visiting — our technician is often mid-repair or out on a run, so a quick message first means we can confirm availability and often give you a preliminary estimate.

ServiceWalk-in & by appointment
Rating4.9★ · 293 reviews
WhatsApp Before Visiting Call to Confirm Availability
By-Appointment Workshop

Kepong Hub — Northwest KL

Serving Mont Kiara, Sri Hartamas, TTDI & Damansara. Call Our Live Agent — we'll guide your arrival and help with parking.

AccessBy appointment
Rating5.0★ · 156 reviews

(Note: Official Kepong Google Map Listed as 'Dotronix PC & Laptop Repair Services'. It is our main workshop, under 'Dotronix IT Solutions'.)

Call to Book Your Slot Learn More About Kepong
Kuchai Lama — Walk-In & By Appointment
Kepong — By-Appointment Workshop
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Why customers choose Dotronix

Built on two things: real skill, and no hidden surprises.

Component-Level Micro-Soldering

Where an official service centre's answer to a motherboard fault is usually "replace the whole board," our technicians trace the fault to the individual failed component and repair it at chip level — often saving customers RM 1,000s over a full-board replacement quote.

Radical Transparency Guarantee

An upfront diagnostic report and one all-inclusive price — parts and labour together, no hidden fees added later — plus step-by-step WhatsApp photo and video updates while your device is with us.

FAQ

Common questions before booking.

Cost depends on the faulty part, its availability and the complexity of the job. As a guide, technician service charges range from RM70–RM350+, plus the cost of any hardware.
It depends on diagnosis time, parts availability and repair complexity — anywhere from the same day to about a week.
Weigh the age of the device against the repair cost. A 10-year-old laptop is often worth fixing if the repair is around RM100; a laptop that's 5 years or newer is usually worth repairing if the cost stays under RM500.
That loop is usually caused by a failed Windows update, a failing hard drive, corrupted system files, or a damaged registry — our diagnosis will identify which.
Yes, for most common repairs — screen, battery, keyboard swaps — same-day is standard if the part is in stock. Board-level or chip repairs take longer, typically 3 to 7 days.
Yes. We only touch stored data when a repair specifically requires it, and even then we back up what's accessible first. Most repairs — screens, batteries, keyboards, casing — never go near your files at all.
Every repair carries a Standard Component Warranty*. Parts with their own manufacturer warranty — batteries and SSDs especially — can extend to 3 to 12 months depending on the part, confirmed before you approve the repair.
There's no diagnostic fee to refund — basic live-agent assessment has always been free, whether you go ahead with the repair or not.
Both branches welcome walk-ins, but we strongly recommend calling or WhatsApping first. Our Kepong workshop runs by appointment — call Our Live Agent to book a slot and we'll guide your arrival. Our Kuchai Lama branch also welcomes walk-ins, though our technician is often mid-repair or out on a run, so a quick call first means we can confirm availability and often give you a preliminary estimate before you travel.
We repair laptops, MacBooks, desktop PCs and Surface Pro devices — the full range, not just one brand.
Weigh the device's age against the likely repair cost. As a rough guide, an older device is usually worth fixing if the repair is around RM100; a device 5 years old or newer is usually worth it if the cost stays under RM500. We'll give you an honest opinion either way after diagnosis.
Basic chat or Live Agent triage — talking through your symptoms over WhatsApp or in person and getting an initial read — is genuinely free, no catch. If your case needs in-depth physical bench testing, full disassembly, or multi-rail oscilloscope testing to trace an intermittent fault, that deeper work falls under our standard Diagnostics & Assessment service (RM100–180+), which we always confirm with you before starting.
Yes. Dotronix operates direct repair branches in Kuchai Lama (Taman Gembira) and Kepong, serving customers searching for computer repair near me across Kuala Lumpur, Petaling Jaya, TTDI, Bangsar, and surrounding Selangor areas. We offer walk-in counter repairs as well as same-day door-to-door pickup and delivery.
Transparent Pricing

Every core service, one reference page.

Thermal, hinge, screen, battery, motherboard and more — starting ranges across laptop, MacBook, desktop and Surface repair.

View the Master Price List

Device acting up? Let's open a ticket.

Free pickup within our service area, most repairs diagnosed the same day.

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