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Trackpad not clicking or cursor jumping around?

From unresponsive clicks to a cursor that moves on its own, we diagnose whether it's the trackpad, driver, or a connection issue.

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What's going on

Trackpad issues can come from a physical fault (a worn switch, a loose connection) or a software/driver issue that just looks like a hardware problem. We test both before recommending a repair, so you're not paying for a new trackpad when a driver update would have fixed it.

Common signs to look out for

  • Trackpad doesn't register clicks at all
  • Cursor jumps or moves erratically on its own
  • Right-click or two-finger scroll stops working
  • Trackpad feels physically loose in one corner
  • Cursor freezes intermittently during use

What usually causes it

  • A loose or damaged internal cable connection
  • A worn trackpad click mechanism
  • Outdated or corrupted trackpad drivers
  • Liquid residue affecting the sensor

How we diagnose this

01

Click & gesture test

We isolate whether this is a hardware fault or a software/driver issue before doing any physical work.

02

Cable & connector check

We inspect the internal ribbon connection for looseness or damage.

03

Driver diagnostics

We rule out a software-level fault first, since it's the cheaper and faster fix if that's the cause.

04

Repair & calibrate

The click mechanism or full trackpad is repaired or replaced and recalibrated before handover.

Common questions

Laptop trackpad repair FAQs

It could be either — a worn switch or loose connection is hardware, while erratic cursor movement can also come from outdated or corrupted drivers. We test both before recommending a repair.
Trackpad repair starts from RM 199. The exact cost depends on whether it's a driver-level fix or requires a physical repair, confirmed after diagnosis.
Typically 1 to 2 days, depending on whether it's a software fix or needs a physical part replaced.
Same-day is common when the part is in stock and the fault is straightforward — the 1–2 days window mainly accounts for part availability for less common laptop models. We confirm your actual timeline after diagnosis, not just the general range.
No. This is a hardware-level fix that doesn't touch your storage or files — your laptop boots back into exactly the same software state it was in before, data untouched.
Every repair carries our Standard Component Warranty, terms and conditions applying to labour and the fix itself. If a replacement part carries its own separate manufacturer or supplier warranty — batteries and SSDs typically do — that can extend further depending on the specific part, and we tell you exactly what applies to your repair before any work begins.
No. Basic live-agent assessment is always free at Dotronix, whether you approve the repair afterward or not. You only pay if you say yes to the quote we send you.
Both work, shaped to each hub. Book ahead with Our Live Agent for a guided workshop visit in Kepong, or visit our Kuchai Lama branch — call/WhatsApp first to confirm availability. Either way you get the same diagnosis and pricing.
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Free Assessment By Live Agent (*T&C Applies)

Book ahead at Kepong, visit our Kuchai Lama branch (call/WhatsApp first), or send us a photo and we'll tell you what's wrong — free of charge.

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