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Trackpad not clicking or cursor jumping around?

MacBook trackpads use a Force Touch mechanism with no moving parts — when it fails, it's usually a cable or sensor issue.

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What's going on

Modern MacBook trackpads don't physically click — they simulate the sensation using haptic feedback and pressure sensors (Force Touch). When something goes wrong, it's rarely a mechanical fault and almost always a connection or sensor issue, which we trace back to the flex cable, the Taptic Engine, or occasionally the logic board itself.

Common signs to look out for

  • Trackpad doesn't register clicks at all
  • Cursor jumps or moves erratically on its own
  • Right-click (two-finger tap) stops working
  • No haptic feedback felt when clicking
  • Trackpad feels physically loose or raised on one side

What usually causes it

  • A loose or damaged flex cable connection
  • Taptic Engine (haptic feedback motor) failure
  • Liquid residue affecting the sensor
  • A swollen battery physically pushing against the trackpad

How we diagnose this

01

Click & haptic test

We confirm whether the Force Touch and Taptic Engine feedback is responding at all.

02

Flex cable inspection

We check the internal connector for looseness or damage.

03

Battery clearance check

We rule out a swollen battery physically pushing against the trackpad — a surprisingly common cause.

04

Repair & recalibrate

The cable, sensor or trackpad assembly is repaired and recalibrated before handover.

Common questions

MacBook trackpad repair FAQs

MacBook trackpads use Force Touch with no moving parts, so a fault is rarely mechanical — it's almost always a connection or sensor issue, which we trace back to the flex cable, the Taptic Engine, or occasionally the logic board itself.
Yes — it's a surprisingly common cause. A swollen battery sits directly under the trackpad on most models and can physically push against it, causing erratic behaviour.
Trackpad repair starts from RM 299. The exact cost depends on whether it's a cable, sensor, or full assembly issue, confirmed after diagnosis.
Same-day is common when the part is in stock and the fault is straightforward — the 1–2 days window mainly accounts for part availability for less common MacBook models. We confirm your actual timeline after diagnosis, not just the general range.
No. This is a hardware-level fix that doesn't touch your storage or files — your MacBook boots back into exactly the same software state it was in before, data untouched.
Every repair carries our Standard Component Warranty, terms and conditions applying to labour and the fix itself. If a replacement part carries its own separate manufacturer or supplier warranty — batteries and SSDs typically do — that can extend further depending on the specific part, and we tell you exactly what applies to your repair before any work begins.
No. Basic live-agent assessment is always free at Dotronix, whether you approve the repair afterward or not. You only pay if you say yes to the quote we send you.
Both work, shaped to each hub. Book ahead with Our Live Agent for a guided workshop visit in Kepong, or visit our Kuchai Lama branch — call/WhatsApp first to confirm availability. Either way you get the same diagnosis and pricing.
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Free Assessment By Live Agent (*T&C Applies)

Book ahead at Kepong, visit our Kuchai Lama branch (call/WhatsApp first), or send us a photo — a free Live Agent assessment either way.*

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