Laptop Charger Burning Smell Or Sparking?
Bring it in or contact us for inspection and replacement the same day, subject to the wattage and model of adapter required. We confirm the exact laptop model and wattage first before quoting — the wrong wattage adapter can cause the same problem to come back.
SAFETY WARNING: If your laptop charger/adapter gives off a burning smell, a sparking sound, or is too hot to hold — stop using it IMMEDIATELY. This is a safety risk (fire/electric shock), not a routine fault. Unplug it and don't reconnect it until it's been inspected.
What our customers say — straight from Google.
Acer nitro 5 an515 r20b. I had a charging problem which they fix very fast. The owner is an amazing guy and guided me through the entire process. Highly recommend!
Google Review · Kuchai Lama BranchMy laptop was having issues charging, so they helped me change the charging port. Friendly and helpful, and they even picked up and dropped off my laptop for free (along OKR). Price was the most affordable when compared to other repair shops around the area. They even helped to fix my laptop screen bezel issue for free. i use a thinkpad X1, and they changed the port and returned the laptop within the same day.
Google Review · Kuchai Lama BranchGood Service. My Laptop Acer Predator charger terbakar. This place helps me check and replace the charger.
Google Review · Kepong BranchI have dell laptop, i thought it was the battery issue turns out it was the charger issue, so i decide to came to one of the branches. Once i arrive there, the issue was fixed completely, i am happy with the services they give.
Google Review · Kepong BranchWhat's going on
A real case we handled: a customer from Bukit Jalil (ASUS TUF FX505DT) contacted us after their charging adapter started sparking and giving off a burning smell — this was confirmed as a safety issue needing immediate attention, with a quote given once the unit was inspected.
Common signs to look out for
- Burning smell from the adapter/brick while charging
- Sparking or crackling sound at the plug or laptop connection
- Adapter unusually hot to the touch compared to normal
- Outer cable torn, exposed, or badly bent near the connector
What usually causes it
- Internal wiring worn out from years of use
- Moisture that's seeped into the adapter
- An incompatible replacement adapter (wrong wattage/spec) used previously
- A factory defect in the adapter unit itself
How we diagnose this
Confirm laptop model & real wattage
Wrong wattage is a common cause of repeat problems — we confirm the correct spec before recommending any replacement.
Test the laptop's DC jack too
We don't assume the adapter is automatically the culprit — the charging port on the laptop is tested as well, so the problem doesn't return once a new adapter is fitted.
Source a matching adapter
The replacement adapter is confirmed to match your exact model and wattage before it's purchased for you.
Safety test before handover
The new adapter is tested before it's handed back to you.
Pricing
PRICING NOT YET FINALISED — The figures below are real examples from past customer cases (Dell 45W/65W adapters), not an official Dotronix price list. This service doesn't yet have its own line on the current Master Service Rate Card.
| Service | Price (example, unconfirmed) | Turnaround |
|---|---|---|
| Replacement adapter — 45W | ≈RM129 + delivery RM10–30 | Same day |
| Replacement adapter — 65W | ≈RM159 + delivery RM10–30 | Same day |
More complex burning-smell/sparking cases (like the Bukit Jalil ASUS TUF FX505DT case above) don't have a fixed price yet — a quote is given once the unit has been inspected. Full pricing policy: why our prices & turnaround aren't fixed.
Laptop charger repair FAQs
Free Assessment By Live Agent (*T&C Applies)
Book ahead at Kepong, visit our Kuchai Lama branch (call/WhatsApp first), or send us a photo and we'll tell you what's wrong — free of charge.