Corporate IT Support Services in Kuala Lumpur
Managed device retainers, office network maintenance and fleet repair for small and medium businesses — with the same transparent, warrantied process we've run since 1998, scaled for a whole office instead of one laptop.
What Our Customers Say — Straight From Google
Had 2 laptops, a Lenovo Legion Pro and Dell XPS 9710 with display issues and SSD failure respectively. Was avoiding the official services because of the very high repair costs. Found this store online through Google and met the owner. Overall had a wonderful experience as he was able to solve most of the issues, explaining the methods needed to be done while keeping it at a honest price. Will come back again for future services!
Google Review · Kepong BranchI've send to repaired my laptop screen and SSD card, really fast service given and super friendly with reasonable price given. Highly recommended if anyone want fast service with good price this is the place 😍🤗
Google Review · Kepong BranchMy DELL Inspiron Laptop experienced hinges issue when flip on the screen, I found Dotronix PC Repairs from Google and decided to let them have a check since they have good ratings and reviews. They checked and came back with quotation the following day to repair it. It took them only a few days to get it all done. I’m happy with their friendly service. Thanks a lot!
Google Review · Kepong BranchLenovo IdeaPad Flex 5, barely damage near the screen and some broken parts missing, dotronix did a good job to fix my laptop! Highly recommended!
Google Review · Kepong BranchSuper fast repairs and great quality, too! Really attentive towards computer problems and communicated pretty well on what the issues were and what needs to be done to fix them. I had to get a laptop fixed, as it wasn't turning on properly, and despite the Raya holiday being the next day (and most computer repair shops were already closed by then), they still managed to get the motherboard and a broken hinge on the laptop repaired within the same day - sent the broken laptop in the middle of the afternoon and they had it done by night time. Fair pricing too, especially for motherboard repairs and replacing other broken parts (cheap compared to a lot of repair shops that I've been to elsewhere). Plus, I didn't even need to visit the store in person to deliver my laptop - they had a courier to pick up the laptop at my house, and once the repairs were done, they could send it back, without me even visiting the store. Or, if the courier can't pick it up, the boss even dropped by to pick up and send back the laptop to me. 10/10 - highly recommend for affordable, fast, and effective PC/laptop repairs.
Google Review · Kepong BranchExcellent service and timely responses! Arshad was very helpful and quick to answer all my questions regarding my laptop which I sent to Dotronix due to issues with the hard drive. Very satisfied with my new and improved laptop!
Google Review · Kuchai Lama BranchWe found Dotronix Computer Repair service through google search, initially I thought of carrying the PC all the way to their workshop but they offered if I would like to have my Computer to be picked from my home, I was surprised that we have this service in Malaysia also for which I gladly asked them to have it picked up as I am too busy to travel in KL traffic. Not to mention their professional work approach is praiseworthy. They not only repaired my computer which was not turning on but they offered me an upgrade which will revive my old PC for another few years to come. Now my PC is 6 times faster with all the upgraded programs. Dotronix will be my preferred Computer repair service provider from here onward.
Google Review · Kuchai Lama BranchMy laptop that had power up failure was collected from me in the afternoon and returned to me in the evening same day. Motherboard was fixed for RM150. Fast and efficient service. Always close communication about the progress. Positive Responsiveness, Quality, Professionalism
Google Review · Kuchai Lama BranchMy experience with Dotronix was great. I found them through Google, and they offered free pickup and delivery for my laptop. They fixed it in less than four hours. Before, I couldn't open my laptop because the hinge was broken and almost damaged my screen. Luckily, my screen was still intact. Dotronix kept me updated on the laptop's condition, provided a reasonable price, and accommodated my urgent request, considering I'm a student. I highly recommend them to others.
Google Review · Kuchai Lama BranchWhy offices choose Dotronix
The same transparent, warrantied repair process we've offered individuals since 1998 — scaled for multiple devices and a retainer relationship, not a one-off invoice.
- Volume discounts on 5+ devices repaired at once
- Priority scheduling so your team isn't left waiting
- On-site diagnosis and network checks for larger offices
- Simple consolidated monthly invoicing for accounting
- Optional retainer contracts for ongoing IT support
- Loaner devices available for critical business laptops
Tell us your device count, office setup and what's currently going wrong, and we'll respond with a retainer proposal within one business day.
Request a Business QuoteManaged SME IT Retainers
Pick per-device repair with no commitment, or a monthly retainer that bundles maintenance, priority response and discounted labour. All pricing below is indicative — we confirm an exact monthly rate after a short fleet assessment, the same way we confirm every repair quote before starting work.
Pay-As-You-Go
For occasional repairs, no ongoing contract
Standard per-repair rates apply
- Free Assessment By Live Agent, every device (*T&C Applies)
- Standard turnaround queue
- Consolidated invoice per job
- Standard Component Warranty per repair*
- Pickup & delivery included
Starter Retainer
For offices with up to 10 devices
Final rate confirmed after fleet assessment
- Priority same-day response SLA
- Quarterly on-site network check
- 20% off standard repair labour
- Dedicated WhatsApp support line
- Single consolidated monthly invoice
Growth Retainer
For offices with up to 25 devices
Final rate confirmed after fleet assessment
- Everything in Starter, plus:
- Monthly (not quarterly) on-site visit
- 30% off standard repair labour
- 2 loaner laptops held on standby
- Named account contact
25+ devices, multiple offices, or a custom SLA? Talk to us about an Enterprise retainer — scoped individually rather than priced off a fixed tier.
Office Network Maintenance
Beyond individual devices, retainer clients get their office network checked on a schedule — the failures that take down a whole team rarely show up as a single broken laptop.
Router & Wi-Fi Health Checks
Signal dead zones, firmware updates and channel congestion checked and fixed before they cause a slow day for the whole office.
Switch & Cabling Review
Physical network infrastructure inspected for failure points — loose runs, overloaded switches, unlabelled cabling that slows every future fix.
Backup & Patch Verification
Confirming backups are actually completing and security patches are actually applied — not just scheduled and forgotten.
How a retainer actually plays out
An example of the shape every retainer case study follows — problem, diagnosis, implementation, and the SLA outcome measured a month in. Replace this with your first real client engagement.
[Client Name] — [Industry], Kuala Lumpur
Example structure · 14-device office fleet · Starter Retainer
Problem
[Client]'s 14-person office was losing roughly half a day a week to ad-hoc laptop issues and an unreliable Wi-Fi connection in their meeting rooms, with no single point of contact for IT and no visibility into which devices were at risk of failing next.
Diagnosis
An on-site assessment found 4 laptops running on failing hard drives close to end-of-life, a router placed too far from the meeting rooms to hold signal, and no backup verification in place — issues that were individually minor but collectively created recurring downtime.
Implementation
All 4 at-risk laptops were upgraded to SSDs over a single weekend to avoid workday disruption, the router was relocated and a mesh extender added to cover the meeting rooms, and monthly backup verification was added to the retainer schedule.
Monthly SLA Outcome
Under the Starter Retainer, [Client] moved from unpredictable ad-hoc call-outs to a same-day response SLA on every ticket, with a named contact and a single monthly invoice replacing scattered one-off repair bills.
Everything we offer individual customers, available for your whole office fleet.
Laptop Repair
Screens, motherboards, hinges, keyboards, water damage, overheating, slow performance and hard drive upgrades — for Dell, HP, Acer, Lenovo, Toshiba, Sony Vaio & more.
Learn moreMacBook Repair
Logic board, screen, battery, keyboard, trackpad, storage upgrades, water damage and body restoration for MacBook Air & Pro, all generations.
Learn moreComputer Repair
Desktop PCs and all-in-ones — won't turn on, blue screen errors, upgrades and full builds for home and office.
Learn moreManaging multiple devices? Let's talk.
Tell us your fleet size and issues — we'll respond with a retainer proposal within one business day.