Spilled something on your Surface? Act fast.
Surface chassis are tightly sealed, which helps against dust but means liquid that gets in has nowhere to drain — speed matters.
What Our Customers Say — Straight From Google
The customer service here is amazing and I cannot recommend this place more highly. I came from out of the country and water had spilled on my laptop during the flight. When I arrived, I messaged their team and Arshad organised pick up from my hotel. Throughout the process they were in constant communication with me to make sure I was updated on the process. Even though at the end of the trip they were not able to fix it due to the damage being already done, they did not charge me a dime for their services. For anyone coming from out of the country, this is the best place possible to get your laptop serviced.
Google Review · Kuchai Lama BranchHad a pleasant experience here 🤩 spilled water on my Macbook Air (6months old), and it turned off completely. I thought I lost it already. Dotronix team managed to recover the motherboard & screen in 24h 🤏🏻 and for a very fair price. Im so happy thank you!! ...
Google Review · Kepong BranchI split my water on the laptop and is not working. They manage to repair and recover on the same day. Good service
Google Review · Kepong BranchGot water damage on my M1 macbook pro 2020. Had my motherboard fixed within 1 day. Quick repair for reasonable price
Google Review · Kepong BranchI gave in my Macbook Air M2 to be fixed as I spilled coffee over my keyboard. Luckily, there wasn’t much damage done so they only had to replace my keyboard and it was all completed within a day. The price was affordable and my laptop is as good as new now!
Google Review · Kuchai Lama BranchFound Dotronix through google search when i accidently spilled water on my MacBook, they immediately answered my call and arranged the pickup after carefully understand my situation, within few minutes the pickup rider came and i got my quotation within couple of hours which i straight away agreed as it was very reasonable, the next day they called me to inform me that its ready, i made the payment and within an hour i got my laptop back, I am impressed with the level of technical efficiency and fluency of their work.
Google Review · Kuchai Lama BranchI had an unfortunate incident where water accidentally spilled on my HP laptop. While searching for help, I came across Dotronics and was fortunate to get in touch with the ever-jovial and friendly Mr. Arshad. From the moment I contacted him, he was incredibly responsive and assured me that he would prioritize the repair.
Google Review · Kepong BranchWhat's going on
Surface devices are more tightly sealed than a typical laptop, which cuts both ways: it's harder for liquid to get in, but once it does, it has nowhere to drain out and pools against the board and connectors. If you've spilled something, power the device off immediately and bring it in as soon as possible — we disassemble down to the board using careful heat separation to avoid further stressing the glued screen, clean every affected component, and test each subsystem before reassembly.
Common signs to look out for
- Device won't turn on after a spill
- Type Cover connection becomes unresponsive
- Touch or pen input stops registering
- Screen shows flickering or discolouration after the spill
- Battery charging behaviour becomes erratic
What usually causes it
- Corrosion on tightly-packed board components
- Short circuits from residual liquid
- Damage to the digitiser or Type Cover connector
- Corroded battery connector
How we diagnose this
Immediate shutdown verification
We confirm the device is fully powered off to stop any short circuit from spreading further.
Precision heat separation
Controlled heat opens the sealed chassis down to the board without additional stress on the glued screen.
Component-by-component cleaning
Corrosion and residue are cleaned from each affected part, not just wiped externally.
Subsystem testing
Touch, pen input, Type Cover connection and battery are each tested individually before reassembly.
Surface water damage FAQs
Free Assessment By Live Agent (*T&C Applies)
Book ahead at Kepong, visit our Kuchai Lama branch (call/WhatsApp first), or send us a photo of the issue.