DOTRONIXIT Solutions
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Battery draining fast or won't charge?

As with any lithium battery, age and charge cycles gradually reduce capacity — we test actual health before replacing.

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Standard Component Warranty (*T&C Applies)
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What's going on

Surface Pro batteries are built into a slim chassis with little room for error during replacement. We carefully remove the display assembly, replace the battery with a quality-matched cell, and reseal everything to the original specification, testing charge behaviour before handing it back.

Common signs to look out for

  • Battery drains far faster than it used to
  • Device only works while plugged in
  • Battery percentage jumps unexpectedly
  • Chassis feels slightly warped or the screen sits unevenly
  • Device shuts down even with battery showing charge remaining

What usually causes it

  • Natural degradation after hundreds of charge cycles
  • Battery cells swelling with age
  • Extended time plugged in at 100% in hot environments
  • A faulty charging circuit not regulating charge properly

How we diagnose this

01

Battery health check

We test cycle count and actual remaining capacity before recommending a replacement.

02

Precision heat separation

The display assembly is carefully separated using controlled heat, since it sits directly above the battery on most models.

03

Safety inspection

We check for swelling or chassis warping before doing any further work.

04

Cell replacement & reseal

A quality-matched battery is fitted, the chassis resealed to spec, and charge behaviour tested before handover.

Common questions

Surface Pro battery replacement FAQs

Very possibly. A warped chassis or a screen that sits unevenly is a sign the battery may be swelling. Stop using the device and bring it in as soon as possible — a swollen battery can be a safety risk if left unaddressed.
Surface battery replacement ranges from RM 180 to RM 400+, depending on your exact model. We confirm the exact price after checking your battery health.
Usually same-day to 2 days, depending on part availability for your exact model.
Same-day is common when the part is in stock and the fault is straightforward — the Same day–2 days window mainly accounts for part availability for less common Surface models. We confirm your actual timeline after diagnosis, not just the general range.
No. This is a hardware-level fix that doesn't touch your storage or files — your Surface boots back into exactly the same software state it was in before, data untouched.
Every repair carries our Standard Component Warranty, terms and conditions applying to labour and the fix itself. If a replacement part carries its own separate manufacturer or supplier warranty — batteries and SSDs typically do — that can extend further depending on the specific part, and we tell you exactly what applies to your repair before any work begins.
No. Basic live-agent assessment is always free at Dotronix, whether you approve the repair afterward or not. You only pay if you say yes to the quote we send you.
Both work, shaped to each hub. Book ahead with Our Live Agent for a guided workshop visit in Kepong, or visit our Kuchai Lama branch — call/WhatsApp first to confirm availability. Either way you get the same diagnosis and pricing.
A full diagnosis isn't a formality — sometimes what looks like a dead battery is actually a charging chip short or a power rail issue further upstream, and what looks like a screen fault is sometimes a loose display cable rather than the panel itself. We test the whole power and display path before quoting, so you're not paying to replace a part that was never actually broken.
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Free Assessment By Live Agent (*T&C Applies)

Book ahead at Kepong, visit our Kuchai Lama branch (call/WhatsApp first), or send us a photo of the issue.

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