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Home / Services / Surface Repair / No Power / Logic Board

Surface Pro won't turn on or charge?

Before assuming the worst, we check the charging port, cable, and battery health first — the most common causes.

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I'm the owner of this Lenovo , it was dropped form my hand , cannot turn on after that . My bro , knew about Dotronix Pc , he recommended me to them . It recover the motherboard from damaged, I'm very happy and satisfied, highly recommend it .

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Gave my Lenovo laptop to Dotronix for a repair. The motherboard was the issue. Dotronix repaired it with ease. TQVM!

Google Review · Kuchai Lama Branch
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My laptop that had power up failure was collected from me in the afternoon and returned to me in the evening same day. Motherboard was fixed for RM150. Fast and efficient service. Always close communication about the progress. Positive Responsiveness, Quality, Professionalism

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Sent my ROG laptop here because the motherboard was burnt. Highly recommended because the price is reasoanable and cheap!! I’m satified with their service. It took only 3-4 days only. The best laptop shop and service!

Google Review · Kuchai Lama Branch
★★★★★

Sent my laptop to Dotronix because of my dead laptop. They did great job at repairing my laptop and now my laptop is very fast. The price also reasonable. After they repaired the laptop, Arshad delivered the laptop to my house. Very good services. 👍🏻

Google Review · Kuchai Lama Branch
★★★★★

had a motherboard problem with my asus tuf f15 and satisfied with the services that they offered.

Google Review · Kuchai Lama Branch
Managing a fleet of corporate Surface devices? Our Managed SME IT Retainers cover bulk Surface repairs, priority turnaround and consolidated invoicing.
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What's going on

Surface Pro devices use a proprietary charging connector that can wear out or become loose over time. Before assuming a board-level fault, we test the charging port, cable, and battery health individually, since these are far more common (and cheaper to fix) than a logic board issue. If those all check out, we move to chip-level board diagnostics — tracing the fault to a specific failed component rather than defaulting to a full board replacement quote.

Common signs to look out for

  • No response at all when pressing the power button
  • Charging light doesn't turn on when plugged in
  • Device charges only when the cable is at a certain angle
  • Battery percentage stuck at 0% even while charging
  • Device turns on but immediately shuts off

What usually causes it

  • A worn or damaged charging port
  • A faulty charging cable or power supply
  • A fully drained or failed battery
  • A logic board fault, often after liquid exposure

How we diagnose this

01

Port, cable & battery test

We test each of these individually first, since they're far more common and cheaper to fix than a board fault.

02

Precision heat separation

If internal access is needed, we use controlled heat to open the chassis without stressing the glued screen.

03

Chip-level board diagnostic

If simpler causes are ruled out, we trace the fault to a specific failed board component via micro-soldering diagnostics.

04

Repair & full functional test

The identified fault is repaired and a full boot and charge cycle is tested before handover.

Common questions

Surface no power FAQs

Not necessarily. We test the charging port, cable, and battery health first, since these are far more common and cheaper causes than a logic board fault, which is only diagnosed once everything simpler is ruled out.
If the fault turns out to be the port, cable, or battery, that's a cheaper fix. If it escalates to chip-level board repair, that starts from RM 200 — final cost confirmed once the actual cause is identified.
Typically 1 to 3 days for port, cable or battery-level faults. If it turns out to be a logic board issue, that moves to our chip-level repair timeline of up to 7 days.
Simpler faults in this category (a loose connection, a straightforward part swap) are often same-day. The 1–7 days window covers cases where the fault escalates to chip-level board work, which needs micro-soldering diagnostics rather than a quick parts swap. We tell you which category yours falls into right after diagnosis, not at pickup.
No — protecting your data is treated as seriously as the hardware fix itself. Where a repair could plausibly affect stored data, we back up what's accessible before starting work, and we never wipe or reformat a drive without your explicit go-ahead. If your Surface won't boot at all, ask us about data recovery before assuming anything is lost.
Every repair carries our Standard Component Warranty, terms and conditions applying to labour and the fix itself. If a replacement part carries its own separate manufacturer or supplier warranty — batteries and SSDs typically do — that can extend further depending on the specific part, and we tell you exactly what applies to your repair before any work begins.
No. Basic live-agent assessment is always free at Dotronix, whether you approve the repair afterward or not. You only pay if you say yes to the quote we send you.
Both work, shaped to each hub. Book ahead with Our Live Agent for a guided workshop visit in Kepong, or visit our Kuchai Lama branch — call/WhatsApp first to confirm availability. Either way you get the same diagnosis and pricing.
No. We follow a strict zero-data-touch protocol on every board-level repair — your storage drive is never wiped, reformatted, or accessed unless you specifically request data recovery. If your device won't boot and you need files off it, that's handled as a separate, dedicated data recovery step, not folded into the board repair.
Related services

Battery Replacement

A failed battery is one of the most common no-power causes.

Read more

Charging Port Repair

A worn charging port is often mistaken for a bigger fault.

Read more

All Surface Services

See every Surface repair service we offer.

Read more

Free Assessment By Live Agent (*T&C Applies)

Book ahead at Kepong, visit our Kuchai Lama branch (call/WhatsApp first), or send us a photo of the issue.

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