Question 1

Do you repair Dell Latitude business laptops as well as Inspiron and G-series?

Accepted Answer

Yes — Latitude, Inspiron, G-series (gaming) and older Dell models all come through our workshop regularly. Latitude and Inspiron tend to be keyboard, hinge and OS-service jobs; G15 and other G-series units more often need board-level or screen work.

Question 2

What does “board-level repair/replacement” mean for a Dell G15?

Accepted Answer

It means we diagnose the fault down to the specific failed component on the motherboard and repair it via micro-soldering where possible, rather than defaulting straight to a full board swap — the price range reflects how much of that board-level work turns out to be needed.

Question 3

Is BitLocker recovery something you handle in-house?

Accepted Answer

Yes. BitLocker-encrypted Dell units (common on Latitude business models) need a specific recovery process before any OS work can safely proceed — we handle this as part of the OS repair service rather than treating it as a separate blocker.

Question 4

Does the Dell G15 5525 overheat, and can that be fixed without a full motherboard swap?

Accepted Answer

Thermal throttling on the G15 5525 is usually a cooling system issue, not the motherboard itself — dust-clogged fans and degraded thermal paste under sustained gaming loads are the most common cause. We clean and repaste the cooling assembly first, which resolves the majority of G15 overheating cases without needing any board-level work.

Question 5

Do you repair Dell XPS and Alienware models too, or only Latitude and G-series?

Accepted Answer

Yes — XPS and Alienware both come through our workshop, though less often than Latitude and G-series. Screen and battery pricing for these models is confirmed individually after diagnosis, since XPS's InfinityEdge panels and Alienware's higher-spec configurations vary more in part cost than our standard rate card models.

Question 6

Is a Dell laptop's power problem always the DC jack, or could it be the motherboard?

Accepted Answer

Not always — a loose or damaged DC power jack is the cheaper, more common cause, but if the laptop still won't charge after a jack repair, the fault can trace to the motherboard's charging circuit instead. We test the jack in isolation first before assuming board-level work is needed.

Question 7

Can a Dell keyboard be repaired, or does the whole unit need replacing?

Accepted Answer

It depends on the fault. A single sticky or dead key is often a targeted repair, but water damage or widespread key failure usually means replacing the full keyboard assembly — which is what our Latitude and Inspiron keyboard pricing reflects.

Question 8

Do you offer pickup for Dell laptops in Mont Kiara or TTDI?

Accepted Answer

Yes — free doorstep pickup covers Mont Kiara, TTDI and the wider primary catchment area (Sri Hartamas, Damansara, Bangsar, Desa ParkCity, Bandar Utama). For complex board-level or BitLocker recovery jobs, you're also welcome to drop off directly at our Kepong workshop.

Question 9

How long does a Dell BitLocker recovery take?

Accepted Answer

Typically 1 to 3 days, depending on whether it's a straightforward recovery key issue or requires deeper OS-level repair alongside it. We confirm the exact timeline once we've diagnosed the specific fault.

Question 10

Will a Dell repair void any remaining Dell warranty?

Accepted Answer

If your Dell is still under manufacturer warranty, third-party repair can affect that coverage — we'll tell you honestly if that applies to your specific unit before you decide, so you're not caught out afterward.

Model & Repair	Price
Dell Latitude 3520 Original Backlit Keyboard	RM270–370+
Dell Latitude 3420 Touch Backlit Keyboard	RM270–370+
Dell Latitude 3420 Touch Thermal Servicing	RM120–150
Dell Latitude 3420 Touch Hinge Repair (Single/Both)	RM250–320+
Dell Latitude 7400 Wi-Fi Card Replacement	RM170–250+
Dell Latitude 3570 Basic OS Installation	RM90–150
Dell Latitude 3570 Speaker Replacement	RM150–250+
Dell Latitude 5430 BitLocker Recovery & OS Repair	RM150–250+
Dell G15 5525 Board-Level Repair/Replacement	RM400–1500+
Dell G15 5525 Screen Panel Replacement	RM380–450+
Dell Inspiron N4110 Keyboard Replacement	RM120–180+

Dell Laptop Repair — real Latitude & G15 pricing.

What Our Customers Say — Straight From Google

Real Dell model repairs, real prices.

Dell pickup across Mont Kiara, TTDI & the KL catchment

Kuchai Lama Branch

Kepong Micro-Soldering Centre

Dell repair FAQs

Have a Dell that needs fixing?